.sip-incoming-modal::before{content:"";position:fixed;inset:0;background:rgba(15,27,39,.72);z-index:9998}.sip-incoming-modal #call{display:block;position:fixed;z-index:9999;left:50%;top:50%;transform:translate(-50%,-50%);width:min(560px,calc(100vw - 32px));max-height:calc(100vh - 32px);overflow:auto;box-shadow:0 20px 70px rgba(0,0,0,.45)}.sip-incoming-modal #call #accept-call,.sip-incoming-modal #call #reject-incoming-call{min-width:180px;margin:6px}.sip-incoming-modal #call #reject-incoming-call{display:inline-block}.sip-incoming-modal main{pointer-events:none}.sip-incoming-modal #call{pointer-events:auto}
.source-meta,.draft-status,.map-caption{color:#4b6370!important}.saved-block>small,.saved-head small,.address-row label{color:#4b6370!important}.saved-head .timer{color:#203742}.structured-card legend{font-size:14px}.sip-fold summary{cursor:pointer;font-size:12px;padding:8px;color:#fff}.sip-fold[open]{padding:6px;background:#263c46}.sms-unread{display:inline-block;background:#cc3e37;color:white;padding:3px;border-radius:3px;font-size:11px}.questionnaire-panel label{color:#304a59}.structured-card select,.structured-card input,.structured-card textarea{background:white!important;color:#203742!important}.saved-block{line-height:1.55}.saved-block>p{margin:5px 0}.topbar>button,.topbar #operator-presence{max-height:40px}.journal-extra{padding:12px;margin-bottom:12px}.journal-extra summary{cursor:pointer}.filter-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px}.filter-grid label{display:block}.saved-card-body .timer strong{color:#203742!important}

.report-heading{display:flex;justify-content:space-between;gap:16px;align-items:flex-start}.report-heading h2{margin-top:0}.report-timings{display:flex;gap:12px;flex-wrap:wrap;margin:16px 0}.report-timings>div{border:1px solid #cbd8df;border-radius:8px;padding:12px;min-width:140px}.report-timings small,.report-timings strong{display:block}.report-timings strong{font-size:22px;margin-top:6px}.report-section{border-top:1px solid #cbd8df;padding:16px 0}.report-section>summary{cursor:pointer;font-size:17px;font-weight:600}.report-section h3{margin-top:16px}.report-table{overflow-x:auto;margin-top:12px}.report-table table{width:100%;min-width:480px}.report-table td{white-space:normal;overflow-wrap:anywhere;vertical-align:top;max-width:400px}.report-text{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6}.comparison-match{color:#187147}.comparison-different{color:#a52e25;font-weight:600}.comparison-no_reference{color:#617380}.report-call{padding:12px 0;border-bottom:1px solid #dbe2e6}.report-call audio{display:block;width:100%;margin-top:10px}@media(max-width:700px){.report-heading{display:block}.report-timings>div{min-width:120px;flex:1}.report-section>summary{font-size:15px}}@media print{body *{visibility:hidden}#report-detail,#report-detail *{visibility:visible}#report-detail{position:absolute;left:0;top:0;width:100%;border:0;background:#fff;box-shadow:none}#report-detail button,#report-detail audio{display:none}#report-detail .report-table{overflow:visible}#report-detail table{min-width:0}#report-detail .report-section{break-inside:auto}#report-detail tr{break-inside:avoid}}

#report-detail{background:#fff;color:#243c48;font-size:14px}#report-detail h2{font-size:21px}#report-detail h3{font-size:15px}#report-detail p{line-height:1.55}#report-detail .score-row{font-size:14px;color:#243c48}#report-detail .source-meta,#report-detail .result-note{color:#4b6370!important;font-size:12px}#report-detail .report-table table{font-size:13px}#report-detail .report-table th{color:#445d6a;font-size:12px}#report-detail .report-table td{color:#243c48}#report-detail .score-circle strong{font-size:28px}#report-detail summary{color:#243c48}

.arm-mode .call-strip .timer,.saved-head .timer{box-sizing:border-box;min-width:10ch;width:max-content;max-width:100%;flex-shrink:0}.arm-mode .call-strip .timer{width:100%}.arm-mode .timer strong{white-space:nowrap;letter-spacing:0;font-size:22px;line-height:1.25}.timer span{line-height:1.4}
@media(min-width:901px){.arm-mode .telephony-strip{grid-template-columns:140px repeat(3,minmax(0,1fr)) 170px minmax(120px,max-content)}}

.hardware-dialog{max-width:720px;max-height:90vh;overflow-y:auto;box-sizing:border-box;color:#203742;line-height:1.5}.hardware-steps{padding-left:22px}.hardware-steps li{margin:8px 0}.hardware-fields{background:#f1f5f8;padding:12px;border-radius:6px}.hardware-field{display:grid;grid-template-columns:minmax(140px,1fr) minmax(100px,1fr) auto;gap:8px;align-items:center;margin:8px 0}.hardware-field label{font-size:12px;margin:0}.hardware-field span{grid-column:2 / -1;overflow-wrap:anywhere}.hardware-field input{min-width:0;font-family:monospace;font-size:15px;padding:8px}.hardware-field button{font-size:11px;padding:8px}.hardware-network-note{background:#fff4df;padding:12px;margin:14px 0;border-radius:6px}.hardware-network-note pre{white-space:pre-wrap;overflow-wrap:anywhere}.hardware-dialog p{white-space:pre-line}.hardware-network-note summary{cursor:pointer}@media(max-width:600px){.hardware-dialog{width:96%;padding:14px}.hardware-field{grid-template-columns:minmax(0,1fr) auto}.hardware-field label{grid-column:1 / -1}.hardware-field span{grid-column:1 / -1}}

.lesson-progress{padding:14px;margin-bottom:12px}.lesson-progress-heading{display:flex;align-items:center;justify-content:space-between;gap:12px}.lesson-progress-heading b{font-size:14px}.lesson-progress-heading p{margin:4px 0}.lesson-completion{padding:8px;background:#edf5f0;color:#294d3c}.lesson-task-list>summary{cursor:pointer;padding:10px 0;font-size:12px;line-height:1.5}.lesson-task-list ol{margin:0;padding:0;list-style:none;counter-reset:lesson-task}.lesson-task-row{display:flex;align-items:center;gap:10px;padding:10px 0;border-top:1px solid #dae2e7;counter-increment:lesson-task}.lesson-task-row:before{content:counter(lesson-task);font-size:12px;color:#526575}.lesson-task-copy{flex:1;min-width:0;overflow-wrap:anywhere}.lesson-task-copy b{font-size:12px;line-height:1.5}.lesson-task-copy small{display:block;margin-top:4px}.lesson-task-status{font-size:11px;white-space:nowrap;padding:4px 7px;border-radius:4px;background:#e9edf1;color:#3c5265}.lesson-task-status.completed{background:#dcefe2;color:#28603a}.lesson-task-status.skipped{background:#fff0d8;color:#86530c}.lesson-task-status.in_progress{background:#dfedff;color:#265990}.lesson-task-row button{font-size:11px;white-space:nowrap}.lesson-progress button:disabled{opacity:.5;cursor:default}@media(max-width:600px){.lesson-progress-heading{flex-wrap:wrap}.lesson-task-row{flex-wrap:wrap}.lesson-task-copy{flex-basis:calc(100% - 30px)}.lesson-task-row .lesson-task-status{margin-left:20px}.lesson-task-row button{margin-left:auto}.lesson-progress{padding:10px}}

.scenario-task{cursor:default;display:flex;flex-direction:column;gap:7px;text-align:left}.scenario-task .lesson-task-status{align-self:flex-start}.scenario-task.completed{background:#eef4f0;border-left:3px solid #4c8b64}.scenario-task-actions{display:flex;gap:7px;flex-wrap:wrap}.scenario-task-actions button{font-size:11px;padding:6px 10px}.scenario-task button:disabled{opacity:.55;cursor:default}.scenario-completed-note{color:#3c6349!important;font-size:10px}

.trainer-guide,.manual-document{padding:18px;margin-bottom:14px;background:white!important;color:#203742;line-height:1.65}.trainer-guide h2,.manual-document h2{font-size:18px;margin:0 0 10px}.trainer-guide p,.manual-document p{font-size:13px;margin:8px 0}.guide-section{border-top:1px solid #dce5eb;padding:10px 0}.guide-section summary{font-size:14px;font-weight:600;cursor:pointer}.guide-section p{max-width:90ch}.manual-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:12px 0}.manual-actions a{color:#23618b;text-decoration:underline;font-size:13px}.manual-document iframe{display:block;width:100%;height:75vh;min-height:400px;border:1px solid #ccd8e1;box-sizing:border-box}.manual-document #manual-status{color:#436579}@media(max-width:600px){.trainer-guide,.manual-document{padding:12px}.guide-section summary{font-size:13px}.manual-document iframe{min-height:350px;height:65vh}}

.backup-panels{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin:16px 0;align-items:start}.backup-panels>details{min-width:0;padding:16px}.backup-panels summary{font-weight:700;cursor:pointer}.backup-panels .table-panel{overflow:auto;max-width:100%}.restore-dialog{max-height:90vh;overflow:auto;color:#203742}.restore-dialog form>label{display:block;margin:12px 0}.restore-dialog input:not([type=checkbox]){display:block;width:100%;box-sizing:border-box;margin-top:6px}.restore-trust{display:flex!important;align-items:center;gap:8px}.restore-trust input{width:auto!important;flex:none}.restore-warning{padding:12px;background:#fff3e0;border:1px solid #eab869;border-radius:6px}.backup-panels input[type=file]{max-width:100%;box-sizing:border-box}@media(max-width:900px){.backup-panels{grid-template-columns:1fr}}

.issues-count{display:inline-flex;align-items:center;justify-content:center;min-width:24px;margin-left:auto;padding:3px 7px;border-radius:12px;background:#e6edf0;color:#233c48;font-weight:700}
#issues-nav.has-new-issues{background:#fff0d5;color:#744500;border:1px solid #e9bd62}
#issues-nav.has-new-issues .issues-count{background:#b55a08;color:#fff}
.support-issue{margin-top:14px;border-left:4px solid #bdcbd1}
.support-issue:has(.issue-status-new){border-left-color:#d78416}
.issue-description{white-space:pre-wrap;overflow-wrap:anywhere}
.issue-status{display:inline-block;padding:5px 10px;border-radius:16px;font-weight:700;font-size:12px;background:#e9eef1;color:#324956}
.issue-status-new{background:#fff0d5;color:#744500}.issue-status-done{background:#ddf4e5;color:#23643d}.issue-status-cancelled{background:#e8edf1;color:#445562}.issue-status-false{background:#ffe2e1;color:#8c3531}
.issue-review{display:grid;gap:10px;margin-top:12px}.issue-review textarea{min-height:85px}.issue-review button{justify-self:start}
#issues-view>.quick-actions{align-items:flex-end;margin:12px 0}
#issues-view>.quick-actions label{margin-bottom:0}
.support-issue,.arm-mode .support-issue{padding:16px!important;border-radius:8px}
.support-issue>.quick-actions{align-items:center}
.support-issue h3{margin:0}.issue-status{line-height:1.3}
.issue-review select{max-width:280px}

.lesson-list-toolbar{display:flex;gap:12px;justify-content:space-between;align-items:center;margin:18px 0}.lesson-list-toolbar select{width:auto;min-width:180px}
.lesson-composer,.arm-mode .lesson-composer{max-width:none;padding:22px!important;border:1px solid #bacbd2;border-radius:12px;background:#f8fafb}
.lesson-composer-heading,.lesson-card-heading{display:flex;justify-content:space-between;align-items:center;gap:12px}.lesson-composer-heading h2,.lesson-card-heading h2{margin:0}
.lesson-editor-block{padding:18px;background:#fff;border:1px solid #d9e3e8;border-radius:10px;min-width:0}.lesson-editor-block h3{margin:0 0 14px;font-size:16px}.lesson-editor-block h4{margin:18px 0 8px}
.lesson-picker-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(260px,1fr);gap:16px;margin-top:16px}.lesson-search-tools{display:flex;gap:10px}.lesson-search-tools input{flex:1;min-width:0}.lesson-search-tools select{max-width:175px}
.lesson-picker-list{max-height:340px;overflow:auto;margin-top:12px;border:1px solid #e0e7eb;border-radius:8px;padding:6px}
.lesson-pick-row{display:flex;gap:8px;align-items:center;padding:10px 8px;border-bottom:1px solid #e7edf0}.lesson-pick-row:last-child{border-bottom:0}.lesson-pick-row label{display:flex;align-items:flex-start;gap:10px;flex:1;min-width:0;margin:0}.lesson-pick-row input,.lesson-student-row input{width:16px!important;height:16px;flex-shrink:0;margin:3px 0!important}.lesson-pick-copy{display:grid;gap:5px;overflow-wrap:anywhere}.lesson-pick-copy b{font-size:13px;line-height:1.4}.lesson-pick-copy small{font-size:11px;color:#617784}.lesson-pick-row button{flex-shrink:0;min-height:32px;padding:6px 9px}
.lesson-student-row{display:flex;align-items:center;gap:10px;padding:10px;margin:0!important;border-bottom:1px solid #e7edf0;overflow-wrap:anywhere}.lesson-student-row:last-child{border-bottom:0}
.lesson-selected-task{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 10px;margin-top:6px;background:#edf7f7;border-radius:6px}.lesson-selected-task span{min-width:0;overflow-wrap:anywhere}.lesson-selected-task button{padding:5px 8px;min-height:28px}
.lesson-composer-footer{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:16px;margin-top:18px;background:#e7f0f2;border-radius:9px}.lesson-composer-footer #lesson-summary{flex:1;min-width:180px}.lesson-composer-footer .error{flex-basis:100%;margin:0}.lesson-composer-footer p{margin:5px 0 0}.lesson-card,.arm-mode .lesson-card{padding:18px!important;border-radius:10px;margin-top:14px}.lesson-card details{margin:14px 0}.lesson-card summary{cursor:pointer}.lesson-state{padding:6px 10px;border-radius:16px;background:#e9eef1;white-space:nowrap;font-weight:bold}.lesson-state.active{background:#d9f2e5;color:#23643d}.lesson-state.prepared{background:#fff0d5;color:#744500}.lesson-state.finished{color:#526672}
@media(max-width:900px){.lesson-picker-grid{grid-template-columns:1fr}.lesson-search-tools{flex-wrap:wrap}.lesson-search-tools select{max-width:none}.lesson-list-toolbar{flex-wrap:wrap}.lesson-composer,.arm-mode .lesson-composer{padding:12px!important}.lesson-card-heading{align-items:flex-start}.lesson-pick-row{flex-wrap:wrap}.lesson-composer-footer button{flex:1}}
.lesson-composer-footer .error:empty{display:none}

.report-filters{display:flex;flex-wrap:wrap;gap:16px;align-items:end;padding:20px;margin-bottom:12px}
.report-filters label{display:grid;gap:7px;flex:1;min-width:160px}
.report-filters label span{font-size:13px;color:var(--muted,#64748b)}
.report-filters select,.report-filters input{width:100%;min-height:40px}
.report-result-group{border-bottom:1px solid #e2e8f0}
.report-result-group>summary{cursor:pointer;padding:20px;display:flex;flex-wrap:wrap;gap:10px;align-items:center;justify-content:space-between;background:#f8fafc}
.report-result-group>summary strong{font-size:16px}
.report-result-group .report-table{overflow-x:auto}
@media(max-width:600px){.report-filters{padding:14px}.report-result-group>summary{padding:14px}.report-result-group>summary span{width:100%}}

#scenario-create{scroll-margin-top:24px}

#card-search{display:flex;flex-wrap:wrap;gap:12px;align-items:end;padding:16px!important}
#card-search>label{display:grid;gap:6px;flex:1;min-width:160px}
#card-search>label input,#card-search>label select{margin:0;width:100%;min-width:0;min-height:40px}
#card-search>#card-query{flex:2;min-width:220px;margin:0;min-height:40px}
#card-search>details{flex-basis:100%;order:2;margin:0}
#card-search>button{min-height:40px}
@media(max-width:600px){#card-search>label,#card-search>#card-query{flex-basis:100%;min-width:0}}
.dds-status-mode #dds-workspace{align-items:start}
.dds-status-mode .dds-work-card{border-top:4px solid #197fb5}
.dds-status-mode .dds-work-card .timer{background:#293b45;color:#fff;padding:9px 14px}
.dds-status-mode .dds-work-card .timer strong{color:#fff}
.dds-status-mode .dds-voice-panel{border-top:4px solid #197fb5}
.dds-status-mode .dds-error-panel{border-top:4px solid #f26b3a}
.dds-status-mode .dds-card-data{font-size:12px;line-height:1.45}
.dds-status-mode .dds-card-data dt{font-weight:700;color:#485f6a}
.dds-status-mode .dds-card-data dd{color:#1f3540}
.dds-status-mode #dds-workspace>*{min-width:0}
.dds-status-mode #dds-workspace .table-panel{max-width:100%;overflow-x:auto}
.dds-status-mode .dds-voice-panel .source-meta,.dds-status-mode .dds-error-panel .source-meta{font-size:11px}
@media(min-width:1100px){
  .dds-status-mode #dds-workspace{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(0,.95fr);gap:14px}
  .dds-status-mode #dds-workspace>.dds-previous-result,.dds-status-mode #dds-workspace>.dds-work-card,.dds-status-mode #dds-workspace>.form-actions{grid-column:1/-1}
  .dds-status-mode #dds-workspace>.panel{margin-bottom:0}
  .dds-status-mode #dds-workspace>.form-actions{margin-top:0}
  .dds-status-mode .dds-work-card .dds-card-data{grid-template-columns:190px minmax(0,1fr)}
  .dds-status-mode .dds-error-panel form{display:grid;grid-template-columns:1fr 1fr;gap:8px 12px}
  .dds-status-mode .dds-error-panel form>label:nth-child(2),.dds-status-mode .dds-error-panel form>button{grid-column:1/-1}
  .dds-status-mode .dds-error-panel form input,.dds-status-mode .dds-error-panel form textarea{margin-bottom:0}
  .dds-status-mode .dds-error-panel form textarea{min-height:70px}
}
.report-insight-section{border-top:1px solid #dbe2e6;margin-top:18px;padding-top:14px}.report-insight-section h3{margin:0 0 12px}.report-score-bars{display:grid;gap:8px}.report-score-bar{display:grid;grid-template-columns:minmax(140px,1fr) minmax(120px,3fr) 72px;gap:10px;align-items:center;font-size:13px}.report-score-track{height:10px;border-radius:99px;background:#e5edf0;overflow:hidden}.report-score-fill{display:block;height:100%;border-radius:inherit;background:#2d8b75}.report-insight-cell{display:inline-flex;min-width:34px;min-height:28px;align-items:center;justify-content:center;border-radius:5px;font-weight:600}.report-insight-section .report-table table{font-size:12px}.report-insight-section .report-table th{white-space:normal;min-width:130px}@media(max-width:700px){.report-score-bar{grid-template-columns:1fr 2fr 64px}}
.sip-incoming-modal #call{background:#fff;border:1px solid #dce5e6;border-radius:10px}